FAQ

PRODUCT INFORMATION
St. Martin EUR?

Yes, all products sold at Noirfonce are 100% authentic. We have distribution agreements with all the brands sold on our website and in-store since 2015.

How do I choose the right size?

A size guide is available on the site to help you select the appropriate size for each brand.

Will out-of-stock items be restocked?

Some items, especially classic models, may be restocked. Limited editions are less likely to return. You can activate an alert on the product page if the function is available.

Are the colors and photos true to the actual product?

Photos are carefully taken to represent the products as accurately as possible. However, slight color variations may occur depending on your screen or lighting.

You must select this field to continue?

Origin varies by brand. You can check the product description or contact customer service for specific information.
MY ORDER
Can I cancel or modify my order after it’s been placed?

Once the order is placed, it cannot be canceled or modified.

How can I track my order?

As soon as your order is shipped, you will receive an email with a tracking link.

What should I do if I have a problem with my order?

For any questions or issues with your order, you can contact customer service Monday to Friday from 9:00 to 17:00 at info@noirfonce.eu, by phone at +34 910 255 049, or via the website chat.

How can I get an invoice?

The invoice is automatically sent to you by email upon shipment. You can also request it from customer service.

My order was cancelled automatically, why?

It may be due to a stock or payment issue. Check your bank details or contact customer service for more information.
PAYMENT AND SECURITY
What payment methods are accepted?

We accept Visa, Mastercard, American Express, Klarna, Bizum, Maestro, PayPal, Apple Pay, Google Pay, and Union Pay.

Is online payment secure?

Yes, all transactions are secure. Noirfonce uses optimal protection measures to guarantee the safety of your personal and banking data.

How can I get an invoice?

Your data is processed in accordance with the General Data Protection Regulation (GDPR). They are only shared with third parties necessary to fulfill the contract, such as financial institutions or technical service providers.

Up to 100 â‚&not?

Depending on your country and the chosen payment method (especially through services like PayPal or Klarna), installment payment may be offered at checkout.

My payment failed. What should I do?

Check that the entered information is correct, that you have sufficient funds, and that your bank has not blocked the transaction. Try another payment method or contact your bank.

I didn’t receive a payment confirmation email, what should I do?

Check your spam or junk folder. If you haven’t received anything within one hour, contact customer service with your payment proof.

Are prices displayed with VAT included?

Yes, all prices shown on the website include applicable VAT, unless otherwise stated for orders outside the EU.
DELIVERY
What are the delivery times?

Orders placed before 4:00 PM from Monday to Thursday are delivered within 24 to 72 hours.

What are the delivery costs?

Delivery costs vary depending on the chosen service, delivery address and number of products ordered. For more information, you can consult the "Shipping" page.

Can I choose my delivery method?

Yes, during the checkout process, several delivery options may be offered with different times and costs.

What happens if my package is damaged upon delivery?

Always check the condition of the package upon receipt. If the package is damaged, you can refuse it or note a remark on the delivery slip, then contact customer service with supporting photos.
RETURNS
How can I return an item?

If you wish to return an item, please check the dedicated returns and refunds page on the website to follow the procedure.

What is the return deadline?

You have 14 days from the receipt of your order to make a return.

Are return costs at my expense?

Return costs are borne by the customer, except in cases of Noirfonce error or defective product.

Can I exchange an item?

Noirfonce does not offer direct exchanges. You will need to return the product and place a new order if you want a different size or model.

In what condition must returned items be?

Items must be returned new, unworn, in their original packaging, with all tags intact.

What if I received a defective product or wrong item?

Please contact customer service upon receiving the package, with supporting photos. The team will guide you on how to proceed with the return or exchange.

What is the refund period?

Once the return is received and validated, the refund is generally made within 7 to 14 business days, depending on the payment method used.

Can I return a sale or discounted item?

Yes, items purchased on promotion can be returned under the same conditions as full-price items, unless otherwise indicated on the product page.