FAQ
testYes, it is a requirement for any returned product ...
Read moreIt is a requirement for any return that the produc...
Read moreIt is not possible to exchange a product. Any chan...
Read moreNo, the European Economic Area EEA is a free tra...
Read moreShipping costs for the return of a product are alw...
Read moreYes, it is possible to return a product in any of ...
Read moreRefunds are always paid using the same payment met...
Read moreDeals for Women ...
Read moreI could not complete my purchase. What can I do...
Read moreThe main reasons why a return will be rejected ...
Read moreIf you have received a product that does not corre...
Read moreAll the brands we work with, carry out rigorous qu...
Read moreYes, shipping costs will be refunded as long as th...
Read moreThere are only differences in the American sizing...
Read moreYes, for reasons of hygiene and health protection,...
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Hot Releases is our calendar showing all exclusive...
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Yes, you can hand over the product which you wish ...
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No, creating a customer account is not mandatory w...
Read moreWith your MyErlebniswelt-fliegenfischenShops customer account, when you purchas...
Read moreCreating a MyErlebniswelt-fliegenfischenShops account is very easy. Go to Creat...
Read moreYou can request a new password by clicking on the ...
Read moreIn order to proceed with the closure of the custom...
Read moreThe Erlebniswelt-fliegenfischenShops Credit is a virtual value that you can use...
Read moreIt's really easy! You can unsubscribe yourself fr...
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Our stock at Erlebniswelt-fliegenfischenShops is distributed among different wa...
Read moreOnce your order has been prepared and shipped, the...
Read moreNo, shipping costs are fixed, regardless of the qu...
Read moreAs soon as your order leaves our warehouse you wil...
Read moreIf it's been more than a week since you've receive...
Read moreWe prepare and dispatch our orders on working days...
Read moreNo, it is not possible to provide a P.O. box or Pi...
Read moreI won the raffle in-store. Can a friend or a family member pick up the product for me...
Read moreIt will depend on the destination country: In S...
Read moreWe always make sure that each order arrives on tim...
Read moreNo, it is not possible to provide a P.O. box or Pi...
Read moreIf you have placed two orders on the same day, and...
Read moreIf you want us to send your order to the Canary Is...
Read moreNo, it is not possible. MRW is the delivery compan...
Read moreYes, UPS is the delivery company responsable for o...
Read moreYes, all international orders sent to a country ou...
Read moreA parcel is not often returned to our facilities. ...
Read moreThere are very few occasions when a package can be...
Read moreNo, if you are underage, you wont be able to part...
Read moreNo, the European Economic Area (EEA) is a free tra...
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- How can I stay informed about all news, promotions and releases at Erlebniswelt-fliegenfischenShops?
If you would like to be the first one to find out ...
Read more We recommend you check the size chart. When acc...
Read moreYes, you can find differences between the differen...
Read moreTo find out what is the equivalent of your size, y...
Read moreNo, at Erlebniswelt-fliegenfischenShops it is not possible to make any type ...
Read moreNo, the product you have added to the cart is abso...
Read moreGifts & Utilities ...
Read moreAt Erlebniswelt-fliegenfischenShops, we interpret fashion by carefully selectin...
Read moreThe active models and sizes that appear in our onl...
Read moreAt Erlebniswelt-fliegenfischenShops, we apply demanding quality criteria to all...
Read moreWhere is your store in Madrid? What are its opening times ...
Read moreYou can check our weekly Hot Releases calendar. Yo...
Read moreWhen logging in the application, the system will c...
Read moreWhat will happen to unclaimed raffle products...
Read moreAbsolutely. The price you see in the online store ...
Read moreAt Erlebniswelt-fliegenfischenShops we only publish releases when we are 100% s...
Read moreNo. Each release can be carried out differently. T...
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You can confirm that you have correctly placed you...
Read moreWe ship to most countries, except certain restrict...
Read moreIf you have received a product that does not corre...
Read moreYou can easily download your invoice by accessing ...
Read moreNo, it is not possible to place an order through o...
Read moreWe do not offer store pick-up services. All orders...
Read moreIf you recently purchased an item and its price ha...
Read moreIf you do not have a customer account, unfortunate...
Read moreIf you are one of the winners of the raffle, you w...
Read moreYou may have placed your order as a guest and that...
Read moreIt is very important that when making your purchas...
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The app is available for Android devices with Andr...
Read moreThe app is available for iOS devices with iOS 10.0...
Read moreWhat is the purchase term for a raffle product...
Read moreWhat measures have you taken to guarantee the safety of your employees...
Read moreOnly one registration per customer will be accepte...
Read moreOnce registered in a raffle, for legal motives, it...
Read moreIf you are one of the winners of the raffle, you w...
Read moreAt Erlebniswelt-fliegenfischenShops it is not possible to reserve a product or,...
Read moreIf it is detected that, in effect, the terms and c...
Read moreOnly one registration per shipping address is allo...
Read moreNo, if you are underage, you won't be able to part...
Read moreOnce you receive the winner notification indicatin...
Read moreFrom the latest news to the most limited editions, all in the same app Erlebniswelt-fliegenfischenShops 2.0...
Read moreUnfortunately, in that case, you will lose the rig...
Read moreIf you have been the winner of an in-store raffle ...
Read moreNo, the online winners must place the order throug...
Read moreThe return conditions are the same for all our pro...
Read moreNo, only the winner can pick up his order personal...
Read moreNo, it is not possible to provide a P.O. box or Pi...
Read moreTo pick up your order in the store, you must prese...
Read moreAre there delays during special dates like Christmas, sales, Black Friday, etc...
Read moreNot usually. Some models may be available in the S...
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